Overview of the situation
Needed a consistent tech partner to support and evolve a SaaS platform.
The problem you faced
Unreliable delivery and slow response to bugs.
What caused the problem
Previous developers lacked structure and support capability.
Impact of the problem
Platform instability and customer dissatisfaction.
Cost of the opportunity
Loss of competitive positioning.
The plan Green Gorilla Apps proposed
Took ownership of support and released improvements on a roadmap.
Results that followed
Product stabilised and client confidence restored.
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